At ProDT, we take pride in our dedication to technological innovation, and this commitment extends to the tools we use to manage our workforce. One such tool is CliffJumper, our comprehensive Human Resource Management System (HRMS). CliffJumper has been a cornerstone in streamlining various HR processes, from attendance management to leave applications, payroll handling to social media integration. However, like any forward-thinking organization, we believe in continuous improvement and evolution. In our pursuit of enhancing our internal processes, we are excited to introduce a groundbreaking feature – the AI Scrum Master!

Overview of CliffJumper 

Before delving into the details of our newest addition, let's begin with a brief overview of CliffJumper. It is a versatile HRMS that caters to the needs of our employees, HR personnel, managers, and our sales team. It seamlessly integrates various HR functions, making it a one-stop solution for all things HR. This includes attendance tracking, leave management, access to company holidays, tutorial viewing, payroll details, and even social media integration.

The Scrum Dilemma: What We Were Facing

In every dynamic organization, regular communication and coordination are essential. For us, this meant daily scrum updates – a practice where employees share what they accomplished that day, any obstacles they encountered, and their plan for the following day. Over time, we noticed a few issues with our daily scrum updates:

• Lack of Punctuality: Some team members submitted their updates just before the daily scrum, while others would submit them the next day, reducing the real-time utility of these updates.‍

• Inconsistent Quality: The updates varied in quality and consistency. Some employees merely went through the motions, listing tasks without meaningful insights.‍

• Non-Compliance: The format of the updates didn't consistently adhere to our organization's protocol, making it challenging for the HR team to evaluate them effectively.‍

• Missing Updates: Few employees even started skipping the updates entirely.
  

This led to challenges in tracking the punctuality and quality of updates, putting a strain on the HR team's resources.

The Birth of the AI Scrum Master

To address these issues, we integrated CliffJumper with Microsoft Teams and introduced our AI Scrum Master. This innovative feature actively monitors our daily scrum updates, ensuring punctuality and quality. Here's how it works:

• ‍‍Real-Time Monitoring: It captures updates sent on the Teams daily scrum channel, recording the date, time and the employee's name.‍

• AI Evaluation: These updates are then evaluated by our AI, which follows our organizational protocols. It checks for the presence of three essential sections: tasks completed, impediments faced, and plans for the next day.

• ‍Quality Assessment: The AI calculates a quality percentage for each update, setting a threshold (we've chosen 60%). Updates falling below this threshold trigger automated feedback to the employee, indicating what's missing or needed for future updates.

• ‍Missed Update Alerts: A daily report is sent to the scrum channel, tagging both the HR team and the employees who missed updates, saving time and resources for manual checking.

• ‍Adaptive to Special Circumstances: It considers situations such as employee leaves or days off, understanding that updates may be related to the previous working day.

The Benefits of the AI Scrum Master

The implementation of the AI Scrum Master within CliffJumper has yielded remarkable benefits for ProDT. Here's what we've experienced:

• Improved Discipline: The AI-driven system has instilled discipline, ensuring that employees share updates on time and in an acceptable format.‍

• Resource Efficiency: The HR team's workload has significantly reduced, with automated processes managing the punctuality and quality of updates. ‍

• Employee Engagement: Employees have responded positively to the feature, resulting in consistently higher-quality updates. This has had a cascading effect on team communication and collaboration.‍

• Data-Driven Insights: The AI-based scoring system has become part of the employee's scorecard, enabling higher management to gauge employee discipline, which can be linked to rewards and recognition programs.

Conclusion

The AI Scrum Master in CliffJumper represents a significant step forward in our commitment to enhancing HR processes. It has not only addressed the challenges we faced with daily scrum updates but also elevated our organization's standards of communication and discipline. As we move forward, we are excited to see how this feature continues to drive positive change within our organization. At ProDT, we believe in harnessing the power of technology to empower our team, and the AI Scrum Master is a testament to our dedication to innovation and excellence.

Stay tuned for more exciting developments as we continue to evolve and refine our HRMS system to meet the ever-growing needs of our dynamic organization.

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